Manchester’s newest private hospital has just been given an ‘Outstanding’ rating by the country’s health watchdog the Care Quality Commission (CQC).
Spire Manchester Hospital, which opened in January 2017, received ‘Outstanding’ in three of the five categories – caring, responsive and well led – while it achieved a ‘Good’ rating in the other two categories.
Three rankings of the same grade – in this case outstanding – determine the overall rating the hospital receives.
CQC Inspectors carried out a rigorous examination into services offered at Spire Manchester before making comments such as:
- Staff recognised and responded to the holistic needs of their patients from the first referral before admission, to checks on their wellbeing after they were discharged from the hospital.
- The hospital always looked after its equipment and premises. The hospital controlled infection risk well. Staff kept themselves, equipment and the premises clean. They used control measures to prevent the spread of infection.
- People could access the service and appointments in a way and at a time that suited them.
- All staff we spoke to were proud of the organisation as a place to work and spoke highly of the culture. Staff at all levels were actively encouraged to speak up and raise concerns. There were high levels of satisfaction across all staff groups.
- Leaders at all levels demonstrated the high levels of experience, capacity and capability needed to deliver excellent, high-quality sustainable care. The hospital was led by managers who had the right skills and abilities and were compassionate, inclusive and effective.
- There were consistently high levels of constructive engagement with staff and people who used services, including various equality groups. For example, the hospital worked with the Stroke Association, Deaf Sign Academy, Islamic and Jewish groups and patients and their families who had experience of illness such as dementia and sepsis.
The hospital, based in Didsbury, employs over 450 people and cost in the region of £65 million to build.
Hospital Director Andrew Eadsforth said he was absolutely delighted with the rating which he described as ‘a credit to everyone at the hospital’.
“The CQC inspection really is crucial to us as a hospital and for us to get an overall ‘Outstanding’ rating is something we are all very proud of.
“It demonstrates a very strong performance from staff across the whole hospital with the consistent delivery of high standards of care throughout.
“When people come to a hospital they expect the best in healthcare and I think this rating shows that we can meet all those expectations.”
Inspectors also praised hospital staff for providing a ‘strong and visible person-centred culture’ and that they were ‘highly motivated and inspired to offer care that was kind and promoted people’s dignity’.
Hospital Matron Dawn Davis added: “I have always known we had a great team here – not just the nurses but throughout the entire hospital – and this result just confirms that.”
“It’s great to receive such recognition and I actually think it will spur us on to even better things in the future.”
Read the full report:https://www.cqc.org.uk/location/1-3075405928