La Bandera restaurant embraces an innovative tipping solution
Manchester restaurant La Bandera has collaborated with local start-up company Gratuu to drive fair and transparent tipping for their staff.
Gratuu, a tipping solution developed by Manchester-based entrepreneur Renate Kalnina, allows customers to tip staff directly into their bank accounts using their mobile phones. The application enables users to tip staff directly or via a virtual tip-jar by scanning a QR code or typing in a unique ID number on the Gratuu website. Gratuu charges 3.5 percent fixed rate per transaction.
By implementing Gratuu, businesses sign up to core principles, one of which is ‘Reward and Recognition’. This allows staff to earn the public recognition for their service excellence whilst being rightfully rewarded. La Bandera is the first restaurant to use the application.
Gratuu is currently used by two local hairdressers, Urban Angels in Didsbury and Rox Men’s salon in Manchester city centre.
Renate, 34, said: “When it comes to fair and transparent tipping, no one can choose to sit on the fence. The recent gratuity related riots outside Harrods and the heated discussions about Michel Roux Jr’s scandalous approach to gratuity management, must force customers to take control. Ultimately, we stand for fair and transparent tipping, with customers being able to see exactly where their gratuity money is going. Tipping is a common practice that allows us to reward staff when we wish to. If and when we do tip, it is important that tips end up in the right hands. Gratuu is a compliance solution for businesses and will make leaving a discretionary gratuity a more open and pleasant experience for all.”
Gratuu is currently part of the Entrepreneurial Spark powered by NatWest programme. Based at NatWest’s offices in Hardman Boulevard, Manchester, Entrepreneurial Spark is the world’s largest free business accelerator and provides a unique training and enablement programme focused on developing the right mindset and behaviours needed to become a successful entrepreneur through mentoring and development support. This includes support from partners including KPMG, Dell EMC and Pinsent Masons.
Dale Sidebottom, Entrepreneur Development Manager at NatWest, said: “Gratuu is a fantastic platform to ensure those who work in hospitality are rewarded fairly. Renate has developed a quick and easy to use tool to use that has incredible potential.”